EXPLORE
14+
experience
Get to Know Us
Founded in 2010, Lingua has been at the forefront of providing precise and reliable language solutions for over 14 years.
Our expertise spans professional translation, interpretation, AI-driven language technologies, localization, and content creation, all tailored to meet the specific needs of businesses and organizations. With a team of 300+ linguists and experts covering more than 150+ languages. Furthermore, we support 200 industries including legal, healthcare, education, and technology, ensuring accurate and culturally relevant communication. Our solutions are built on a foundation of meticulous attention to detail and a commitment to excellence, helping our partners overcome language barriers and connect with their audiences globally. At Lingua, we are driven by the belief that effective communication is the key to unlocking opportunities in an interconnected world.
Vision
Empowering seamless communication and fostering cultural understanding to connect people, businesses, and ideas across the world.
Mission
Empowering our partners to navigate diverse markets with clarity and confidence.
Our Amazing Team
"Our Values: Integrity, Innovation, Excellence."
Fast and Reliable
We value efficiency without compromise to meet tight deadlines with unwavering attention to detail and precision.
Expertise You Trust
With professional translators, certified experts, and native speakers, we craft linguistically accurate and culturally resonant content.
Secure and Confidential
We prioritize confidentiality, safeguarding your sensitive information at every stage.
Smart Integration
Utilizing technology to streamline processes while maintaining exceptional standards.
ISO Standards
Lingua QA Strategy
At Lingua, our Quality Assurance (QA) strategy is built on the SMART framework, which ensures that every aspect of our translation process is Specific, Measurable, Achievable, Relevant, and Time-bound. This approach helps us maintain the highest standards of translation quality while meeting client expectations efficiently and effectively.
1. Specific: Defining Clear Project Specifications
From the outset, we ensure that each project has a clear and specific set of requirements. This step includes:
Client Requirements: Understanding the client’s exact needs, including preferred terminology, tone, style, and target audience. We document these specifics to avoid ambiguity.
Subject Matter Expertise: Assigning linguists who are specialists in the relevant field (e.g., legal, medical, financial) to ensure technical accuracy.
Delivery Specifications: Defining the format (e.g., Word, PDF, etc.), language pair, and any localization considerations, ensuring that the translation process aligns with the client’s precise needs.
2. Measurable: Quantifying Quality and Efficiency
We implement measurable benchmarks throughout the QA process to track and ensure the quality of our translations:
Accuracy Rate: We measure translation accuracy through automated checks and manual reviews, ensuring that the translation adheres to the source text.
Consistency Score: Using Translation Memory (TM) and glossary tools, we assess the consistency of terminology across the document, aiming for 100% consistency in high-volume projects.
Turnaround Time: We set clear timelines for each phase of the project—translation, review, client feedback, and final delivery—and track our adherence to these timelines to ensure efficient project management.
3. Achievable: Ensuring Feasibility and High Standards
Our QA strategy is designed to be both ambitious and achievable, leveraging resources and technology to meet client expectations without compromising on quality:
Skill-Based Linguist Assignment: By matching linguists with relevant domain expertise and experience, we ensure that only qualified professionals handle each project.
Tool Integration: We use Translation Memory (TM), specialized glossaries, and quality assurance software to streamline the translation process and make sure quality checks are thorough and efficient, without overwhelming our team or the client.
Scalable Workflow: We’ve designed our QA process to be scalable, capable of handling both small and large projects while maintaining consistent quality across all sizes of translation tasks.
4. Relevant: Aligning with Client Expectations and Industry Standards
We ensure that our QA process remains relevant by aligning it with the most current industry standards and client expectations:
Client-Centric Focus: Every project is tailored to the specific requirements of the client, ensuring that the translation is not just accurate but also culturally sensitive and appropriate for the target audience.
Cultural Relevance: We make sure the translation respects the cultural context of the target language, adjusting idiomatic expressions, tone, and phrasing as necessary to ensure the message resonates with the audience.
Technology Adoption: We incorporate the latest translation technologies, tools, and methodologies to remain at the forefront of the translation industry and deliver the highest quality results.
5. Time-bound: Ensuring Timely Delivery
Our QA process is designed to ensure that every project is completed within a well-defined timeline:
Milestone-Based Tracking: We break down the translation process into clear milestones (e.g., initial draft, first review, final proofreading) with specific deadlines for each stage.
Timely Client Feedback Integration: We aim to deliver the first draft for client review within an agreed-upon timeframe (e.g., within 48 hours) and ensure that feedback is incorporated promptly to avoid delays.
Final Delivery Deadline: We guarantee on-time delivery by setting specific deadlines for the final product, ensuring the project is completed to the client’s satisfaction and within the agreed time frame.
Lingua QA Process: A Step-by-Step Overview Project Briefing and Initial Assessment
Measurable: Progress is tracked from the initial assessment to translation completion.
Achievable: Clear scope and resource allocation to ensure feasible timelines.
Relevant: Customization based on industry and audience.
Time-bound: Specific project start dates and deadlines are set.
Translator Selection and Preparation
Measurable: Track translator performance based on past project success rates.
Achievable: Skilled translators are available through our network, ensuring high-quality results.
Relevant: Translator selection aligns with the project’s content needs.
Time-bound: Assignments are completed according to a predetermined timeline.
Translation and Internal Review
Measurable: Translation quality is reviewed against accuracy and consistency benchmarks.
Achievable: QA tools like Translation Memory and automated checks help ensure quality.
Relevant: The translation adheres to the original document’s intent and is contextually appropriate.
Time-bound: Review phase completed within a fixed time window after translation.
Client Feedback and Final Adjustments
Measurable: Incorporate client revisions and track changes to ensure alignment.
Achievable: Revisions are implemented efficiently using a collaborative feedback process.
Relevant: Adjustments are made to meet the client’s preferences and expectations.
Time-bound: Adjustments are finalized and delivered within the agreed time frame.
Final Proofreading and Delivery
Measurable: Quality assurance is measured using automated and manual proofreading tools.
Achievable: A comprehensive final review ensures the project meets our high standards.
Relevant: The translation is tailored to the client’s final requirements, with cultural nuances respected.
Time-bound: The final product is delivered on time, meeting client expectations.
Conclusion
(FAQs)
1. What languages do you offer translation services in?
At Lingua, we offer a wide range of language combinations. Our core services cover English, Arabic, French, Spanish, German, Chinese, and many more. If you’re looking for a language pair not listed, feel free to contact us, and we will do our best to accommodate your needs.
2. How do I request a translation service?
You can easily request a translation service by visiting our “Contact Us” page, filling out the request form. Be sure to include the document or text to be translated, your preferred language pair, and any specific formatting or deadline requirements.
3. How long will my translation take?
Translation turnaround times depend on the complexity, volume of the text, and the language pair. Generally, we provide a time estimate after reviewing your project. For urgent translations, we also offer expedited services for an additional fee.
4. How much does translation cost?
Our rates are based on factors such as the language pair, type of document, and level of specialization required. We provide customized quotes based on your specific needs. Please reach out to us with the details of your project, and we’ll send you a competitive, transparent quote.
5. Do you offer certified or sworn translations?
Yes, we offer certified translations for official and legal purposes. Our certified translators are accredited by UAE Ministry of Justice and other international translation associations, ensuring that the translated document meets all legal and regulatory requirements.
6. What is the difference between general and specialized translation?
General translation involves everyday language and is typically used for less technical content, like personal documents or website content. Specialized translation, on the other hand, requires in-depth knowledge of specific fields, such as medical, legal, or technical translation. We provide both services to cater to all client needs.
7. Can you handle large translation projects?
Absolutely! Lingua Smart has experience managing large-scale translation projects, including multilingual content, corporate materials, and publications. We have a team of qualified linguists and project managers to ensure consistency and quality across all languages.
8. Do you offer interpretation services?
Yes, we offer both in-person and remote simultaneous interpretation (RSI) for conferences, meetings, and events. Our interpreters are experienced in high-level settings, providing seamless communication for your international gatherings.
9. Can I request a revision of the translation?
Client satisfaction is our priority. If you’re not fully satisfied with the translation, we offer a revision service to ensure the result meets your expectations. Simply let us know within a specified timeframe, and we’ll work to make necessary adjustments.
10. How do you ensure the quality of your translations?
At Lingua Smart, we follow a rigorous quality control process. Each translation undergoes multiple stages, including initial translation, review by a second linguist, and final proofreading. We also use specialized tools to ensure consistency and accuracy.
11. Can I request translation for audio or video content?
Yes, we offer translation and transcription services for audio and video content. We can provide subtitles, captions, and translated scripts to make your multimedia content accessible to a global audience.
12. What industries do you specialize in?
We provide translation services for various industries, including legal, finance, healthcare, technology, education, and government. Our team consists of linguists with specific expertise in these fields, ensuring your documents are accurately translated.
13. How do you handle confidentiality?
We take confidentiality seriously. All our translators and staff are bound by strict confidentiality agreements to protect your sensitive information. If required, we can also sign non-disclosure agreements (NDAs) for additional assurance.
14. Do you offer machine translation services?
While we rely on professional human translators for the highest quality results, we do offer machine translation services for specific cases where speed or cost is a priority. However, we always recommend human translation for important or complex documents to ensure accuracy.
15. How can I pay for translation services?
We accept various payment methods, including bank transfers, credit cards, and online payment platforms. Once your translation is complete, you will receive an invoice with clear payment instructions.
Since our founding in 2010, we have set the benchmark for excellence in language solutions. Our team of highly qualified linguists is trusted by partners worldwide to deliver precise, reliable services. Whether it’s for live events, meetings, pre-recorded content, or translation projects, we ensure every interaction is clear, accurate, and culturally aligned.